08-01-2021 05:22 PM
Hi
Has anyone else had a problem with an invite to either upgrade their phone or check their upgrade status?
I followed the link on the Samsung upgrade lounge but when I try to type in my loan agreement number to upgrade, it won't let me type in letters, only numbers and so it doesn't work?
Best
Kingqueenace
14-01-2021 04:51 PM
I was trying to upgrade as well but it won't allow me to proceed
14-01-2021 04:57 PM
@Marco7210 When you say trying to upgrade but won't allow you to proceed are you getting past the 14/01/2020 eligibility issue?
14-01-2021 04:58 PM
14-01-2021 05:00 PM
Same issue for me as well... been trying to upgrade but won't let me go ahead . Annoying when 'new' customers able to go ahead and place orders
14-01-2021 05:00 PM
same here, states i cant upgrade until the 14th!!
14-01-2021 05:01 PM
14-01-2021 05:03 PM
14-01-2021 05:03 PM
Same here, still saying I am not eligible and that my due date is 14/01/21. I hope they fix it soon - we are probably getting shafted with delayed deliveries too if the demand is high.
14-01-2021 05:03 PM
Received an email from Samsung telling me I can upgrade so returned to check, still same message
14-01-2021 05:03 PM
I had hoped you had managed to get past the eligibility issue and it was just demand slow down now.