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Trying to upgrade/ check upgrade but cant type letters?

(Topic created on: 14-01-2021 04:58 PM)
501 Views
kingqueenace
Student
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Hi

 

Has anyone else had a problem with an invite to either upgrade their phone or check their upgrade status?

I followed the link on the Samsung upgrade lounge but when I try to type in my loan agreement number to upgrade, it won't let me type in letters, only numbers and so it doesn't work?

 

Best

Kingqueenace

76 REPLIES 76
Marco7210
Pioneer
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I was trying to upgrade as well but it won't allow me to proceed 

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Gart1
Pioneer
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@Marco7210  When you say trying to upgrade but won't allow you to proceed are you getting past the 14/01/2020 eligibility issue?

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MinjLicker
Journeyman
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I'm having the same issues! have you made any progress?
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Members_toSZTvv
First Poster
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Same issue for me as well...  been trying to upgrade but won't let me go ahead .  Annoying when 'new' customers able to go ahead and place orders

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dannyw1974
First Poster
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same here, states i cant upgrade until the 14th!!

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Marco7210
Pioneer
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yes correct
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Marco7210
Pioneer
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I guess all what we have to do is to wait
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Members_Bm3AOu1
Apprentice
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Same here, still saying I am not eligible and that my due date is 14/01/21. I hope they fix it soon - we are probably getting shafted with delayed deliveries too if the demand is high.

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Sibles
Journeyman
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Received an email from Samsung telling me I can upgrade so returned to check, still same message

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Gart1
Pioneer
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I had hoped you had managed to get past the eligibility issue and it was just demand slow down now.

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