08-01-2021 05:22 PM
Hi
Has anyone else had a problem with an invite to either upgrade their phone or check their upgrade status?
I followed the link on the Samsung upgrade lounge but when I try to type in my loan agreement number to upgrade, it won't let me type in letters, only numbers and so it doesn't work?
Best
Kingqueenace
14-01-2021 04:22 PM
Just tried it on a new browser. No luck
14-01-2021 04:27 PM
Hi SachikoT,
Thank you for the kind response, I cleared the cache and tried in Chrome and Edge, it still said that I was not eligible.
I appreciate that this could be demand, or possibly a flag that needs removing
I really want to get my order in for an Ultra phantom black, the live launch was brilliant.
14-01-2021 04:30 PM
Sounds like quite a few of us receiving this message. I'm excited to upgrade... Let us in Samsung
14-01-2021 04:30 PM
Last year it was Klarna issues and now this. Never had a year when it went smoothly.
14-01-2021 04:31 PM
Same here - you would have through that someone as Samsung would have though about this and allowed the loyal fans the chance to upgrade too.
14-01-2021 04:31 PM
I want the free Galaxy SmartTag.
14-01-2021 04:43 PM
The phone number doesn't help. They said to wait couple of hours.
14-01-2021 04:44 PM
Yes too right - looks quite interesting, as do the pods live. Now, if only we could actually log in
14-01-2021 04:46 PM
I am sure they are working on it, some poor IT person is probably being thrashed to within an millimetre of their life now to fix it
14-01-2021 04:49 PM
Can you update HERE if you get through. So we all know