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Trying to upgrade/ check upgrade but cant type letters?

(Topic created on: 14-01-2021 04:17 PM)
668 Views
kingqueenace
Student
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Hi

 

Has anyone else had a problem with an invite to either upgrade their phone or check their upgrade status?

I followed the link on the Samsung upgrade lounge but when I try to type in my loan agreement number to upgrade, it won't let me type in letters, only numbers and so it doesn't work?

 

Best

Kingqueenace

76 REPLIES 76
KG03
First Poster
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Having the same issue too - just wondering - can you upgrade from a S20 to a flip phone?

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MinjLicker
Journeyman
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Yep, same here!
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Gart1
Pioneer
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The site is currently updating, it now takes alpha numeric agreement numbers.  I logged in but I can not upgrade till the 14th of Jan 2021, so its getting there :face-with-tears-of-joy:

SachikoT
Helping Hand
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Oh no! We'll look into this, we want you in the Upgrade Lounge!


What devices are you looking to Upgrade to? 

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Philurry
Apprentice
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I can get in now, but after entering my loan ref, it tells me I'm not eligible for an upgrade until the 14/01/2021....erm......
Gart1
Pioneer
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Hi Sachikot,  I have managed to get into the lounge now with the alph numeric agreement number :smiling-face:

I guess the site is almost there looking at the below message,

 

We're sorry but you are not currently eligible to upgrade.

Your next upgrade date is

14/01/2021

Lembo
Navigator
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Me Too

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tariq15
Journeyman
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same
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SachikoT
Helping Hand
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Thanks for keeping us posted, @Philurry@Gart1 and @Lembo. We really want you to get into the Upgrade Lounge 😊. Did you watch Unpacked? 

 

As I'm sure you know there is a lot of activity on our website today! Can you try clearing the cache and logging in again? 

 

If this works, please accept as a solution. 

 

Thanks, SachikoT 

tariq15
Journeyman
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still doesn't work for me after clearing cache and logging in again. same message as other posters
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