08-01-2021 05:22 PM
Hi
Has anyone else had a problem with an invite to either upgrade their phone or check their upgrade status?
I followed the link on the Samsung upgrade lounge but when I try to type in my loan agreement number to upgrade, it won't let me type in letters, only numbers and so it doesn't work?
Best
Kingqueenace
14-01-2021 02:35 PM
Having the same issue too - just wondering - can you upgrade from a S20 to a flip phone?
14-01-2021 03:01 PM
14-01-2021 03:25 PM
The site is currently updating, it now takes alpha numeric agreement numbers. I logged in but I can not upgrade till the 14th of Jan 2021, so its getting there
14-01-2021 04:01 PM
Oh no! We'll look into this, we want you in the Upgrade Lounge!
What devices are you looking to Upgrade to?
14-01-2021 04:05 PM - last edited 14-01-2021 04:05 PM
14-01-2021 04:05 PM
Hi Sachikot, I have managed to get into the lounge now with the alph numeric agreement number
I guess the site is almost there looking at the below message,
14-01-2021 04:08 PM
Me Too
14-01-2021 04:17 PM
14-01-2021 04:18 PM
Thanks for keeping us posted, @Philurry, @Gart1 and @Lembo. We really want you to get into the Upgrade Lounge 😊. Did you watch Unpacked?
As I'm sure you know there is a lot of activity on our website today! Can you try clearing the cache and logging in again?
If this works, please accept as a solution.
Thanks, SachikoT
14-01-2021 04:21 PM