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Original topic:

Trying to upgrade/ check upgrade but cant type letters?

(Topic created on: 14/01/21 17:08)
kingqueenace
New Member
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Samsung Lounge

Hi

 

Has anyone else had a problem with an invite to either upgrade their phone or check their upgrade status?

I followed the link on the Samsung upgrade lounge but when I try to type in my loan agreement number to upgrade, it won't let me type in letters, only numbers and so it doesn't work?

 

Best

Kingqueenace

76 REPLIES 76
KG03
New Member
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Samsung Lounge

Having the same issue too - just wondering - can you upgrade from a S20 to a flip phone?

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MinjLicker
New Member
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Samsung Lounge
Yep, same here!
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Gart1
Explorer
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Samsung Lounge

The site is currently updating, it now takes alpha numeric agreement numbers.  I logged in but I can not upgrade till the 14th of Jan 2021, so its getting there :face-with-tears-of-joy:

SachikoT
Community Manager
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Samsung Lounge

Oh no! We'll look into this, we want you in the Upgrade Lounge!


What devices are you looking to Upgrade to? 


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Philurry
Apprentice
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Samsung Lounge
I can get in now, but after entering my loan ref, it tells me I'm not eligible for an upgrade until the 14/01/2021....erm......
Gart1
Explorer
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Samsung Lounge

Hi Sachikot,  I have managed to get into the lounge now with the alph numeric agreement number :smiling-face:

I guess the site is almost there looking at the below message,

 

We're sorry but you are not currently eligible to upgrade.

Your next upgrade date is

14/01/2021

Lembo
Navigator
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Samsung Lounge

Me Too

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tariq15
Apprentice
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Samsung Lounge
same
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SachikoT
Community Manager
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Samsung Lounge

Thanks for keeping us posted, @Philurry@Gart1 and @Lembo. We really want you to get into the Upgrade Lounge 😊. Did you watch Unpacked? 

 

As I'm sure you know there is a lot of activity on our website today! Can you try clearing the cache and logging in again? 

 

If this works, please accept as a solution. 

 

Thanks, SachikoT 


tariq15
Apprentice
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Samsung Lounge
still doesn't work for me after clearing cache and logging in again. same message as other posters
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