Trying to upgrade/ check upgrade but cant type letters?

[kingqueenace]

Hi

Has anyone else had a problem with an invite to either upgrade their phone or check their upgrade status?

I followed the link on the Samsung upgrade lounge but when I try to type in my loan agreement number to upgrade, it won't let me type in letters, only numbers and so it doesn't work?

Best

Kingqueenace

[C_peto]

Hi all

Has anyone been able to log in to the upgrade lounge using the Alphanumerical loan agreement number? 

[Philurry]

Ah so not just me then. It appears to only accept numbers.

[ichdien]

same

[idurucz]

Just had a call back from Samsung after calling them this morning. They said they will upgrade the system to accept LANs with letters after the new products are released tonight. So they said it should certainly work by tomorrow but maybe even tonight.

[Gart1]

Hi all, I have just tried to access the lounge and it still has the same issue numeric only.

The S21 orders open today this has the potential to be a massive problem for Samsung and customers not even being able to login.

[Gart1]

Also having the same issue sadly.

[idurucz]

S21 isn't yet released :). Just see my serponse above. 

[Gart1]

Your right, but,  may be, just may be, someone wants to get a Note instead  🙈🙉🙊

[idurucz]

Haha, you are right - it is offering one that you actually can't get. Well I sure don't want a Note  

[Gart1]

I manged to get through to the Samsung shop, they tried to access the system their side using the alpha numeric agreement number and it failed too.  I was found on their system from my order number and that the loan agreement number I have matches that.

They advised that they had no knowledge of the issue,  that a ticket has been raised as it should function with the loan agreement that is given.