Traded in

[flymosimbo]

Anyone able to help?

Samsung have acknowledged receipt of traded in phone, but have taken money from my account and threatening to block new phone.

How do I get this resolved?

[Sandy_mm]

Not clear.
So they confirmed receipt of trade in device and also took money from your account and also threatening to block your new phone.
All 3 ?

[flymosimbo]

Yes

[flymosimbo]

Have phoned all different numbers and sent various emails. Tonight asked for email address to send a complaint. Email returned as user unknown.

[Blind_Marv]

help@tradeinresponse.co.uk
I had the same problem and it was quickly resolved by contacting the above email address.

[Emem2]

Yes exact same issue here. It's on day 3 now of trying to get someone to resolve it and they still have not responded timely.