i have this screen keep coming up. But i received the email saying they have received my trade in my trade in cut of date is also not until 23rd oct ( 14th today) and they received my phone on 11th oct. I am awaiting the email to say they have accepted it my phone was perfect condition and i sent in a s10 box
i have the same issue and cant depend on samsung to fix this.. do you think reinstalling new firmware via odin will get rid of this error
Cheeky bump of the thread but the issue is still there. I'd appreciate if my phone didn't get locked...
I had similar experience and mine still keeps showing the message. I've just had to text all my work cleagues and friends to warn them in case my phone does get locked, can't believe I have had to do this and can't believe there is nothing they can do to prevent it. My message about phone being locked first appeared at 10pm yesterday, that means I don't have long left! ...I read one post on Reddit that said they had same message and then their phone got blocked on Tue, they were told they have to wait 3-5 business days for it to be resolved and can't escalate any further. To top it off they said samsung also took out more money from bank. I presume that was to cover the money the trade in phone should have covered, that will be the icing on the cake.!!! Really shocked at Samung over this, first time I have had a major issue.
My phone didn't lock when I thought it would (at 24hrs), it's still working but the message hasn't gone away. Is yours still on?