Figured we should have a thread like this.
Hi all! I'm AntS.
I've worked for Samsung since 2014: starting on t'phone in the frontline Mobile/Tablets Tech Support team, moving on to the Online Shop Support team, then to the Social Media team, where I spent most of my time... and which is how I ended up here.
My hobbies include reading (I might be a bit of a bibliophile), writing, drawing/design, the odd bit of rambling with my Dad, and despairing at the state of modern football (apart from at Lionel Messi - whom I might have a little mancrush on...)
I'm a Fantasy, sci-fi, comic book, and Saturday-morning cartoon geek. Love stuff like Lord of The Rings, Game of Thrones, Star Wars, Blade Runner, Doctor Who, Star Trek, Supernatural, Babylon 5. Big fan of Transformers - the original '80s Generation 1 stuff rather than Bayformers.
(LOL. And I love that RyanM's introduction thread for me was liked by someone called @Anonymous User. Oosh! :keithlemon: )
Hi my name is viv I am not teci at all I have spoke to some of you guys who have tried to help . I am losing the will to live I got a new Samsung s20 5 G so I could get my Grandson the ear buds Samsung say I don't have prove of purchase. 02 not answering phones. I have tried Twitter but no success. Any ideas greatfully received
Hi @sam127 Think it is this promotion https://www.o2.co.uk/termsandconditions/rewards/samsung-galaxy-s20-5g-gwp-buds-wireless-headphones and you register via the Samsung Members app. Are Samsung saying they do not have valid proof of purchase which would be Digital copy including purchase date plus the IMEI number . Did you provide this information ? IMEI can be found under Settings-About Phone and can also be obtained dialing #06# on the device. If the claim has been rejected (even if not sure why) you are given opportunity to provide the required information again,however according to the terms afraid limited time -must be done within 7 days.
"If a Claim is deemed to have been submitted incorrectly, the Participant will be notified via email and SMS and offered the opportunity to provide the required information within seven (7) days. If no response is received within seven (7) days of the email and SMS, then the Claim shall be marked as invalid and the Participant will no longer be eligible to receive the Reward".
I work in the IT field, supporting a very known British pharmaceutical company.
Samsung phones are not exactly my fav, but speaking in TV sets, players... I have four of your devices at my place. Should I say more?