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text messages

(Topic created on: 21-11-2020 02:27 PM)
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Steved7555
Journeyman

‎21-11-2020 02:27 PM

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Hi I'm having trouble sending and receiving text messages when I phone virgin up I go through all the stages then it say they have sent a text message trouble is thats why I'm phoning them up any help please 
2 REPLIES 2
MI5Ultra
Apprentice

‎21-11-2020 02:40 PM - last edited ‎21-11-2020 02:42 PM

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Hi

Have you tried changing your message centre number?

please check if this is the sms center number +447958879890

if not please change it to this sms center number and hopefully will work.
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Pugs1957
Samsung Members Star ★

‎21-11-2020 02:42 PM

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Make sure you are using the correct APN settings https://theroams.co.uk/providers/virginmedia/guides/internet-settings/
If you still have issues you may need a new sim
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