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Original topic:

Stolen Samsung account

(Topic created on: 31-05-2021 02:44 PM)
Jason McKee
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Samsung Lounge

Anyone had someone get into their account, change their email, password and personal details to their own locking me out of my account?

I tried contacting Samsung several times but I've either been ignored or told they can't do anything without the email address of the account. Anytime I tried explaining the situation  they continued to as for the email address. I obviously didn't have that so I kept saying here is the email address that should be linked to it but they responded with there is not account with that email. Awful service. Surely a large company such as Samsung could retrieve my account? I had items for my phone purchased on that account over the last 15 years and now samsung are saying whoops all gone?

Am I too niave to think they can do a search on their database to find accounts that ever had my email address and then look back on the history of that to prove its mine?

Sincerely,

A previously big Samsung fan. 

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3 REPLIES 3
CarlH
Moderator
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Samsung Lounge

Hey @Jason McKee . Did you contact the Account Team? They can be reached on 0800 995 1079. 

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Jason McKee
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Samsung Lounge

Yes I had contacted them twice but got no further than "can you provide me with the email address of your account" when I explained the situation they said they could do nothing without the email address. I still don't understand how they cannot solve this. I have also submitted a ticket 2 weeks ago but no one has responded. Very poor on samsung part. 

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Jason McKee
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Samsung Lounge

BUMP!

Still no word back from Samsung from my last email to them. Do they not care about customers? Surely there is someone on here that can help?

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