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Sound problem

(Topic created on: 26-01-2024 10:58 PM)
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DragonFreeze
Student
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Hello

i have a samsung tv QE55Q77TAT

my problem is that with my home teathre sonos ive i have a sound drop every 1.38 min when i look at a movie 
i use an external box formuler z11 pro max

i look at ordinary tv channels without any problem

series agent so long that 1.38 h per episode so no worries there 

i have talked to sonos and the system work 100%

sometimes it come a popup window that arc ”hdmi3” have issues 

 

so my question of anyone else have this problem whit sonos contra samsung? and have figurer it out to work 

i have tried with eArc and auto etc etc same problem

all kind of different changes and same result 

is it true that sonos and samsung have problems to work togheter or is it my tv thats need to be replaced?

i can use inbuild apps with no problem

i have IP-TV thats why i want ro use my formuler z11 pro max box and i have the same problem with Nvidia shield, mibox etc etc

 

i hope u understand om only a swedish guy who tried to spell corectly in english

 

 

 

2 REPLIES 2
Madeleine L
Moderator
Moderator
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Hi !

These problems may be due to compatibility issues, but it is difficult to say whether that would be the case in this case.

If you get the text that there is a problem with the HDMI ports, we recommend that you contact our technical support where they can connect to the TV and try to help you further and try to reset the HDMI ports.

 

SE: https://www.samsung.com/se/support/contact/
NO: https://www.samsung.com/no/support/contact/
DK: https://www.samsung.com/dk/support/contact/
FI: https://www.samsung.com/fi/support/contact/

/Madeleine

DragonFreeze
Student
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Thx for the answer, i will contact swedish support asap👍🏻