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Original topic:

Serial Number is invalid

(Topic created on: 08-08-2022 07:35 PM)
Malcolm Booker
Apprentice
Options
Samsung Lounge

How do I contact a person to investigate this error for me. The Contact Us links go round in a circle without giving a phone number or email address. I cannot see a live chat icon or pop up anywhere either.

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Solution
Malcolm Booker
Apprentice
Options
Samsung Lounge

I talked to someone and they said that the serial number on the box is missing the last digit, so I had to take the TV out of the box to read the final digit. Then it worked. 

 

Thanks for your help

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4 REPLIES 4
ChrisP88
Moderator
Moderator
Options
Samsung Lounge

@Malcolm Booker Could you provide any other details on where you are trying to enter your serial number, please?

If you would prefer to speak to somebody on the phone or via live chat you can do so from the following link-

https://www.samsung.com/uk/support/contact/

Malcolm Booker
Apprentice
Options
Samsung Lounge

I try that link but that is the one I was using and it never brings up live chat or phone numbers. I am in the UK. I have tried chrome and edge browsers. same issues. can someone put the phone number for samsung uk support on here please.

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AndrewL
Moderator
Moderator
Options
Samsung Lounge

@Malcolm Booker: If you would like to speak with one of our advisors, then please call 0333 000 0333 (Monday to Sunday, 8am - 10pm).

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Solution
Malcolm Booker
Apprentice
Options
Samsung Lounge

I talked to someone and they said that the serial number on the box is missing the last digit, so I had to take the TV out of the box to read the final digit. Then it worked. 

 

Thanks for your help