03-08-202107:10 PM - last edited 03-08-202107:21 PM
WOW My head hurts grasping this but after over a month of trying to figure out where my phone was and if it was repaired, countless call ins with only being told they have no idea they finally told me today they are sending my phone back unrepaired. A Z Flip that I bought and paid for in full from samsung directly. The screen stopped working and they said it was covered under warrenty. Now they say they cant read my IMIE number because the screen doesnt work so they wont fix it. So you sell me a phone Samsung and it. Breaks and you say you cant repair under warrenty because the screen doesnt turn on so you can get a number even though I bought the phone from you. How is this not a scam? Is that a new policy? You only fix phones that still work?
Samsung is trying its best ability not to fix your handset, but finding unrelated issues to avoid responsibility. People must report them to regulatory bodies and take them down for their scandalous behaviours.