WOW My head hurts grasping this but after over a month of trying to figure out where my phone was and if it was repaired, countless call ins with only being told they have no idea they finally told me today they are sending my phone back unrepaired. A Z Flip that I bought and paid for in full from samsung directly. The screen stopped working and they said it was covered under warrenty. Now they say they cant read my IMIE number because the screen doesnt work so they wont fix it. So you sell me a phone Samsung and it. Breaks and you say you cant repair under warrenty because the screen doesnt turn on so you can get a number even though I bought the phone from you. How is this not a scam? Is that a new policy? You only fix phones that still work?
I have the IMEI # on the box they also have it in the sale record, but your saying if they sell a defective phone that stops turning on it's ok to just screw over the consumer?? Its not much fault its defective equipment and wont turn on
Right ! I still have the original box plus they can see it in there records
You would think they would repair this is why I'm saying its ridiculous. I'm waiting for a call from a supervisor I have also filed a claim with the better business bureau. If they are that worried about it not being the phone then fix it so the screen will turn on then they will have the proof. Its beyond ridiculous. Also why would they have my phone for a month just to not repair it. Unless they want to waste time till the warrenty expires next month. They need to do what's right and just repair it.
They are just saying they cant turn it on to see the IMEI # so they wont repair