I have a sense of de ja vu with this post.
12 months ago I traded in my S20 and upgraded to an S21 via the Samsung Upgrade Programme and Samsung completely messed up the process. 12 months later it's happening again. I thought it was a one off issue, but on upgrading to the S22 Samsung again have failed to settle my finance agreement with Klarna.
On calling Samsung they have no interest in sorting this. They claim they are trying to help, but everyone I speak to states it's not their department and tried to pass me to another team. Surely you would think the Samsung Upgrade Programme team would be able to help - No, absolutely no interest in helping and pass me on the Samsung shop, who have no experience in the upgrade process.
Failing with Samsung, I have contacted Klarna and they have registered a return with Samsung, given I had an email from the Samsung Upgrade Team to say that they had received my old handset but are still awaiting for Samsung to acknowledge this and settle the finance agreement with Klarna.
So in summary, 2 years on the trot I have returned a handset to Samsung who have then confirmed receipt of the handset but not settled the account with Klarna. This means I'm paying for 2 phones but only own 1, for second year in a row.
Sort it out Samsung!!!! Why will nobody help me with this? Your customer service is non-existent.
Galaxy S22 Galaxy S21 5G #samsung
