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Original topic:

Samsung TV QE65Q64 - IR sensor goes bananas

(Topic created on: 08-11-2021 03:22 PM)
pirilfjerten
First Poster
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Samsung Lounge

I've had this TV for a year now, new from year 2020.
Today I see when coming home that TV is going randomly into menus when I get close to it.
I've taken out the batteries from the remote, and still it is doing this. when I get about a yard away from the TV og changes sources or goes into any random menu.
It also does the same when I approach the IR sensor with my hand.
Curtains are closed, so it is not from any remote from a neigbour.
I've tried factory resetting the TV, no improvement.
Anyone seen anything similar?

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3 REPLIES 3
ElinH
Troubleshooter
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Samsung Lounge

Hi @pirilfjerten 🙂

You will have to contact our support team so that they can help you with this through RM (remote management). What country do you live in? You can find our different support channels on your local Samsung site.


// ElinH
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Solution
pirilfjerten
First Poster
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Samsung Lounge

Hello, I found the issue. I had a very old Samsung remote laying in a drawer for a TV that I have long time ago disposed of that was being randomly being pushed buttons on. We had a good laugh finding that out after 2 hours of troubleshooting :smiling-face: 

 

Case solved !

:smiling-face: 

 

 

ElinH
Troubleshooter
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Samsung Lounge

Haha wow - who would have thought! Happy to hear it worked out and that you had a laugh about it 😁


// ElinH
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