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Original topic:

Samsung Trade-In

(Topic created on: 20-10-2021 07:39 PM)
rabsco
First Poster
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Samsung Lounge
Hi, has anyone else had problems with
Samsung Trade-In promotion. I have 
been told twice my phone does not 
meet Samsung criteria for Trade-in 
and each time it is for different 
issues, which I don't agree with. 
They then give me three options 
below, 
1. They want me to pay £25 excess and
 Trade-in will be complete 
2. Pay promotional discount back and 
they will return my Trade-In in 
device. No mention of returning money
I paid for new device. 
3. Return new phone and they will 
return my Trade-In (no mention of 
returning money I paid for new device.
Samsung Trade-In are a joke.

3 REPLIES 3
Johnedge
First Poster
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Samsung Lounge
I had a right nightmare with Samsung refresh program it took nearly 5 months for them to sort it and after that I'm still 2 months of phone payments out of pocket.
I will never use Samsung refresh again very bad service.
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flymosimbo
First Poster
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Samsung Lounge

Going through similar problem.

Sent old phone back. Took trade in discount from my account and also threatening to block new phone. 

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Emem2
First Poster
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Samsung Lounge
Same problem right now. Threatening to block new phone and no one responding when contacted.
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