Hello,
i have made a trade in for one of my old samsung phones to a new one back 8 months ago.
I keep receiving the email about a payment pending and Samsung was unable to charge my card. below is the email. However from past few weeks i have been trying to call samsung , chat with samsung serveral times i always was being routed to wrong department with no help provided to update the payment neither can i update my payment nor can i have sumone on cusotmer support do that. i am wasting 30-40 mins almost eveyr time i call sasmusng support , and today finally i recieve an email about collections which is ridiculous and unacceptable.
Please help me out of this annoying situation.
Hi Rohit k,
Unfortunately, we are preparing to send your account to a collection agency. To avoid serious credit-related consequences, please update your payment information immediately so we can complete your transaction. We are also going to disable your new Samsung product as a result as per our trade-in terms and conditions.
You agreed to send a trade-in device as part of order #US******, which did not meet the requirements for a trade-in credit. We have attempted to charge your Credit Card account for the $179.97 trade-in credit owed several times and payment was declined.
Sincerely,
Samsung.com Customer Service
