There is contact number to connect with Samsung Shop directly, at least not openly advertised. You can only contact the customer service and they can raise a ticket for you.
Yes the Samsung Shop Number is displayed on the Samsung site https://www.samsung.com/uk/support/contact/#shop-support
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .