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Original topic:

Samsung Pay - Can't install the app on phone and watch 4

(Topic created on: 05-07-2022 08:50 AM)
joycelrn
Apprentice
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Samsung Lounge

Hi,

 

I am not being able to install the Samsung Pay app on my phone or galaxy watch 4.

It says it is not available in my country (Sweden). I contacted customer service and they just told me there was some problem and that I should wait, without any detail or asking much about my case. This was the second time I tried contacting customer support and had poor / no real support and this is disappointing. 

Today I found there is an app for Sweden and could start to install it on my phone, but I can not pass the Verification Method screen in the Registration, neither using fingerprint or a PIN. It stays on "Secure keypad is opening. Please wait ..." and nothing happens. I could not find this Swedish one when checking on the galaxy watch 4.

 

The main reason I chose to get the Samsung phone and watch was to use this option (unfortunately my bank only accepts Samsung Pay, not others). I am super disappointed with the issues and poor support. Seriously thinking of returning the watch at this point.

 

Anyone who had this issue and could have it fixed?

 

7 REPLIES 7
JakeSully
Navigator
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Samsung Lounge
Uninstall the app and then go into settings and search samsung pay. Open it then it will asks if you want to install samsung pay (sverige) click yes/install and then it should work correctly. Installing app manually via store probably is not correct way to do.
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ElinH
Troubleshooter
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Samsung Lounge

Hey @joycelrn 😊

Did you manage to solve this issue?


// ElinH
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dali9q
First Poster
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Samsung Lounge
Går inte att lägga till kort på galaxy smartwatch 4 står bara verifiera kort har gjort det typ 10 gånger men funkar inte återställt klockan och om installerat samsung wear 3 gånger men funkar fortfarande inte
Magidd
Journeyman
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Samsung Lounge
Samma här
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joycelrn
Apprentice
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Samsung Lounge

I still couldn't install it.

It says it's not available in my country, but it is and I can use it on my phone.

Every time I contact Samsung they tell me to try again and wait.

Disappointing not to be able to use the feature because as I said it was one of the main reasons for me to buy the watch.

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joycelrn
Apprentice
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Samsung Lounge

Did you manage?

I still couldn't install it.

It says it's not available in my country, but it is and I can use it on my phone.

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Magidd
Journeyman
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Samsung Lounge
Ja nu funkar de normalt
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