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Original topic:

Samsung on the Isle of Man

(Topic created on: 14/02/21 13:06)
Aaron J
Apprentice
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Samsung Lounge

I recently had a few issues with Samsung that could not be resolved by the Samsung Customer Service channels.  The issues stemmed from the Isle of Man's unique position within the British Isles (outlined below).

 

1. The Isle of Man although not part of the United Kingdom is considered by Royal Mail to be an extension of the UK mainland. We in fact share UK mainland postal rates which NI and Channel Islands do not.

 

2. Many UK retailers include the Isle of Man within their courier delivery structure due to the minimal costs associated with servicing the island via FCX, Yodel, Hermes etc..  Even Amazon include us in their Prime Delivery service.

 

3. The terms and conditions for claiming freebies such as the Galaxy Buds with the S21 phones states this is open to residents of the Isle of Man so Samsung must be willing to despatch products to the IoM and already have a delivery service lined up already to serve this area.

 

4. The Isle of Man appears (correctly) as a county on the postcode address selection whilst trying to enter your details and trying to complete a purchase at www.samsung.com/uk 

 

Local telecoms providers such as Manx Telecom and Sure Cable and Wireless currently price gouge customers  due to the lack of competition with the latter selling the new S21 series for £100 or more over the msrp/rrp.

 

S21 128gb - £869 (normally £769)

S21+ 128gb  - £1079 (normally £949)

S21 Ultra 128gb - £1379 (normally £1149)

 

The only option we have is to go to the likes of Currys where I have just had to buy my new S21's where I couldn't get my extra 10% discount on a new tablet.  I like to refresh my tech all at the same time so this has cost my household £200+ more than it should have.

1 REPLY 1
JAMES4578
Superuser I
Superuser I
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Samsung Lounge

@Aaron J  Realise this must be somewhat frustrating, hopefully can be addressed  in the future.    However you  are happy enough with your New Tech.

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