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Original topic:

Samsung galaxy watch broken after Samsung pay update

(Topic created on: 10-12-2023 10:13 PM)
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Members_qPyKOPr
First Poster
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My watch went on a reboot loop after I accepted the last Samsung Pay update. I then tried everything to fix it, from letting the battery run down and restarting, unpairing, hard reboot etc.

I then sent the watch off to Samsung to get it repaired but they said that they'd charge me £50 to diagnose the issue as it was our of warranty. 

I declined the charge, as I thought it was extortionate. I'm now left with a watch that won't even accept charge and is completely useless. 

 

The watch is about 5 years old, but if I had paid £250 for a mechanical watch back then, which had then stopped working, I would expect to be covered under the Sale of Goods Act, and not need to rely on a warranty. 

 

Is there anything I can do to get this sorted, or am I just left with needing to purchase a new watch (probably not a Samsung one after this experience)!

 

#watch #gear

1 REPLY 1
Daniel-M
Moderator
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Hi @Members_qPyKOPr!

I would recommend that you contact our customer support in the country you are in and check with them if there is anything they can do to help you.

/Daniel