Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Samsung Finance portal not loading

(Topic created on: 11-03-2023 02:07 PM)
jahangirali
Apprentice
Options
Samsung Lounge

Is anyone having issues accessing the finance portal?

 
image
 
 
0 Likes
8 REPLIES 8
PaulM1
Moderator
Moderator
Options
Samsung Lounge

Hi, @jahangirali. The Samsung Finance portal is loading for me. Have you tried accessing the site using a different web or mobile browser to see if that helps you load it?

jahangirali
Apprentice
Options
Samsung Lounge
Tried with every browser on both mobile data and normal broadband always gives same error
0 Likes
PaulM1
Moderator
Moderator
Options
Samsung Lounge

I'm at a loss to explain that, @jahangirali, as it's loading as expected for me on every browser I've tried.

Do you happen to have a VPN or any other security apps activated on your device(s)?

What happens if you access via the link below?:

Samsung Finance 

jahangirali
Apprentice
Options
Samsung Lounge
Thanks for suggesting VPN just tried with Nord and get access, very bizarre!
JAMES4578
Samsung Members Star ★
Options
Samsung Lounge

@jahangirali  Glad you have accessed now but should be fine without VPN.  Generally  with this type of issue it is advisable to clear the cache.  if that does not make a difference a different Browser or Device should help.  Anyway did not have any issue on either phone or computer.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .

PaulM1
Moderator
Moderator
Options
Samsung Lounge

That's great, @jahangirali. Similar to what @JAMES4578 suggested, my feeling was that a VPN or Firewall may have been preventing you from accessing the site.

One other setting that would be worth checking (and, if necessary, modifying) is the date and time on the device you were using to access the site. Please ensure that this is correct and up-to-date.

jahangirali
Apprentice
Options
Samsung Lounge
Have asked virgin to see why it's not accessible..
0 Likes
Samkma
Explorer
Options
Samsung Lounge
Same here. Just slow and *****.
0 Likes