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Original topic:

Samsung falling apart Repairs and Refunds!!

(Topic created on: 19-12-2021 11:24 AM)
getoverhere
Student
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Samsung Lounge

I bought a Samsung phone and decided to return based on the 28-day return policy. Samsung collected my phone via DPD and then confirmed they received it on the 26th November 2021. Samsung made no attempt to confirm receipt and I had to chase up the courier myself. Samsung has also surpassed its own SLA to return my money within 10 days. We are now on day 25 and still no refund. 

Every single day when I call them they apologise and say they have an internal issue and don't know what is going wrong, they do confirm they have received the device and that I have followed all the correct procedures.

No one seems to know what is happening, it all feels very amateur and I am considering claiming on my home insurance for legal action. 

(This is my second really bad experience with Samsung, the first being a faulty Fold 2 taking over a month to be replaced, again the call centre does the same things and apologises they actually don't do anything at all)

Any advice or similar experiences anyone?

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3 REPLIES 3
Obsydian
Helping Hand
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Samsung Lounge
A very common theme
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Anonymous User
Not applicable
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Samsung Lounge
How did you pay for the device?

If on debit card, ask your bank to do a chargeback.

If on a credit card, chargeback followed by a Section 75 claim.

Samsung very quick to answer the bank when money taken back.
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getoverhere
Student
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Samsung Lounge
Credit card, thank you for the good advice I will look into this.

Since posting this message they have been in touch explain that they have issues a refund. It not in my account yet but I'm not holding my breath.

Either way 24 days for a refund is unacceptable and if 8 wasn't having them every day it would have taken even longer.
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