I think it’s Skyshowtime to blame, not Samsung. SkyShowtime started in northern countries some weeks ago and I’ve never seen such ***** service. People are canceling orders because nothing is working like supposed. Subtitles are in the middle of or upper part of the screen. If there are any subtitles. Or it might be out of the sync. This is when you use either apps for tablets or webpage. There’s no such thing called service, it’s nonsense. They can’t tell you when there will be a Samsung tv app as they probably aren’t even working on it.