13-02-2023 09:12 PM in
16-02-2023 11:49 AM - last edited 16-02-2023 11:50 AM
We're sorry to hear that you are experiencing issues with your Galaxy S22 Ultra.
We recommend that you clear data in the camera app, which you do in this way:
- Clear data, Delete (you do not lose any personal data)
If you do not notice an improvement after this, you can also reset the settings of the phone (this is not the same as a factory reset).
You can read more about what is affected by this reset here:
- General Management
- Reset settings
We hope this resolves the issue you are experiencing.
16-02-2023 09:39 PM in
17-02-2023 02:48 PM in
We're sorry to hear that you are still experiencing issues with your Galaxy S22 Ultra.
We are sorry to hear that the troubleshooting offered did not resolve the perceived issue.
We then recommend that you call our technical support so that we can try to help you further via RM - remote control of the device.
In this way, we can see if there are any error codes , run diagnostics and help in additional ways, for example. resets etc.
Contact information for our technical support can be found via the link below, click on the link for the country you are in.
We hope it works out for the best for you!