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Original topic:

Reward points expired after 2 months

(Topic created on: 27-09-2022 10:58 AM)
Members_nV3Qboq
First Poster
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Samsung Lounge

My Samsung points expired in 2 months.

I had 30,000 points i got them in June and they expired in august.

samsung points 2.png

 

I thought they stay for 2 years. who do i contact for this. 

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2 REPLIES 2
Glenntech
Samsung Maker ★
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Samsung Lounge
Yes unfortunately there is a time limit on the points earned. Have to keep checking to make sure of the expiry dates.
Try contacting Samsung Customer Support from the phone number in your Members App help section
BandOfBrothers
Samsung Maker ★★
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Samsung Lounge

Hi @Members_nV3Qboq 

From https://www.samsung.com/uk/shop-faq/samsung-rewards/ 

You have to use your Samsung Rewards Points within 24 months of receiving them. After this time, they will no longer show in your points balance in your Samsung account. " 

Double check when the points were earned please and if you find something has glitched then do contact Samsung for clarification.

I wish you all the best. Take care.  😎 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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