Unfortunately the Team here can't access your account to clarify.
I would suggest to call the Samsung Online Shop Team for clarification @Keithy
I wish you all the best. Take care. 😎
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
