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Original topic:

QLED 8K Q900R and Q950 TV tread (software/firmware updates, One Connect Box swap, HDMI 2.1, etc.)

(Topic created on: 04-11-2020 06:43 PM)
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PeerNorway
Voyager
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Hello everyone,

I have a QLED 8K Q900RA TV, bought in October 2019 (from Komplett.no - a shop in Norway), and got a new One Connect Box replacement to fix the lack of HDMI 2.1 (only in port 4) in May 2020 (shipped free of charge, after having to wait a few months). I got a free Galaxy S10E 128GB phone (no longer valid), plus 10 years burn-in screen guarantee (had to register online right after purchase).

As far as I know, there are three different models: Q900RA (2018), Q900RB (2019) and Q950R (2019) - all three came in different screen sizes.

Special mentioning of the HDMI 2.1 port upgrade promise of the Q900RA (2018) on its product page:

Skjermbilde 2020-11-04 kl. 18.50.57.pngReference: https://www.samsung.com/uk/tvs/qledtv-q900r/

RTings review: https://www.rtings.com/tv/reviews/samsung/q900-q900r-8k-qled

Update download: https://www.samsung.com/uk/support/model/QE75Q900RATXXU/

The purpose of this tread is to keep track of problems and solutions our TV might have/get, One Connect Box swap, software- and firmware updates, etc.

Known problems (updated 12th. February 2020):

- The One Connect Box of the Q900RA (2018 models) lacks the HDMI 2.1 port - despite a complementary upgrade to HDMI 2.1 was promised in their presentation of Q900RA on the Samsung website, it was supposed to be fixed by the One Connect Box swap (contact Samsung), note the HDMI 2.1 was only in port 4. Later it turns out that the HDMI 2.1 port even on the new One Connect Box we got swap is still not HDMI 2.1. Despite countless attempts to get a propper answer from Samsung, they are still not transparent about what kind of a port is actually installed, but it is confirmed that it is not a HDMI 2.1 port. The 2019 models should have a proper HDMI 2.1 (no OCB swap needed).
- Lack of eARC
- Lack of AV1 codec (needed for YouTube 8K compressed play)
- Problems with the YouTube app on the TV when running 1440 and 4K videos (on the TV's web browser 4K on YouTube works flawlessly !) Even 1080p videos are often defaulting to 360p. 

64 REPLIES 64
crs619
Apprentice
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Would be nice... time will tell. Samsung is getting lapped by its competitors. 

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PeerNorway
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Has anyone with the Q900RA (2018) installed the new 1320.4 update (released a few days ago on 16th. September 2021) ?

Skjermbilde 2021-09-19 kl. 20.49.09.png

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PeerNorway
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Just now  (28th. September 2021) my TV automatically updated to the new 1320.4 firmware version - so it turns out there was no need to do this through USB stick after all. This happened while I had just turned on my TV and started watching YouTube videos. I am hoping this will not affect the YouTube app on my TV.

ElinH
Troubleshooter
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Let us know how you go with the new firmware!


// ElinH
PeerNorway
Voyager
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I will let you know how it goes, but it seems everything to be going smoothly and good so far.

PremiumOlaf
First Poster
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@PeerNorway - I'm also from Norway and I have the Q900RA. I didn't know about getting a upgraded OneConnect box so I never contacted support regarding it until now.


I tried to contact Norwegian support via phone but they had no idea what I was talking about. How did you get your box replaced? Who did you contact?

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PeerNorway
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Jeg kontaktet Samsung via telefon og e-post på vanlig måte i Januar 2020, etter at jeg hadde kommet over tråder i nettforum både her på Samsung sine egne offisielle forumer og andre steder. Det tok noen måneder, men den dukket opp i midten av mai 2020. Denne oppgraderingen ble også omtalt i alle omtaler rundt og etter utgivelsen av denne TV-en. Du finner også omtaler på YouTube om denne One Connect Box oppgraderingen til HDMI 2.1 som ennå er ett mysterium for oss som kjøpte denne TV-modellen. Det ble informert tidlig at vi ikke fikk denne tilsendt automatisk, men at vi måtte selv kontakte Samsung for å få den tilsendt. 

Når og hos hvem kjøpte du din TV ? Jeg går utifra at du ikke får sett 8K uansett om du går denne såkalte One Connect Box oppgraderingen….

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Canuck user
First Poster
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The Q900RB firmware has been release version 1401 and E-Arc has now been added.

PeerNorway
Voyager
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Yes, I saw that in another thread, but thanks for the heads up. The Q900RA (2018) is still at 1325.2, and probably never will get the eARC upgrade.

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Humorsopa
Pathfinder
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Confirmed on the EU Q950R in Sweden. Only took them three years.
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