Hello everyone,
I have a QLED 8K Q900RA TV, bought in October 2019 (from Komplett.no - a shop in Norway), and got a new One Connect Box replacement to fix the lack of HDMI 2.1 (only in port 4) in May 2020 (shipped free of charge, after having to wait a few months). I got a free Galaxy S10E 128GB phone (no longer valid), plus 10 years burn-in screen guarantee (had to register online right after purchase).
As far as I know, there are three different models: Q900RA (2018), Q900RB (2019) and Q950R (2019) - all three came in different screen sizes.
Special mentioning of the HDMI 2.1 port upgrade promise of the Q900RA (2018) on its product page:
RTings review: https://www.rtings.com/tv/reviews/samsung/q900-q900r-8k-qled
Update download: https://www.samsung.com/uk/support/model/QE75Q900RATXXU/
The purpose of this tread is to keep track of problems and solutions our TV might have/get, One Connect Box swap, software- and firmware updates, etc.
Known problems (updated 12th. February 2020):
- The One Connect Box of the Q900RA (2018 models) lacks the HDMI 2.1 port - despite a complementary upgrade to HDMI 2.1 was promised in their presentation of Q900RA on the Samsung website, it was supposed to be fixed by the One Connect Box swap (contact Samsung), note the HDMI 2.1 was only in port 4. Later it turns out that the HDMI 2.1 port even on the new One Connect Box we got swap is still not HDMI 2.1. Despite countless attempts to get a propper answer from Samsung, they are still not transparent about what kind of a port is actually installed, but it is confirmed that it is not a HDMI 2.1 port. The 2019 models should have a proper HDMI 2.1 (no OCB swap needed).
- Lack of eARC
- Lack of AV1 codec (needed for YouTube 8K compressed play)
- Problems with the YouTube app on the TV when running 1440 and 4K videos (on the TV's web browser 4K on YouTube works flawlessly !) Even 1080p videos are often defaulting to 360p.
