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Original topic:

Purchasing mobile from Samsung UK with Trade-in

(Topic created on: 30-03-2022 07:46 PM)
djc290761
Explorer
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Samsung Lounge

Recently I decided to buy a S22 from Samsung. I arranged for the trade in of my wife's old S8 and placed the order.

I then decided that (i) I needed the phone sooner than it was available and (ii) the price was too much for me. So I cancelled the order for the S22 and quickly received a refund of the money paid. Excellent service so far.

I then tried to place a new order for the S20FE. However I soon ran into trouble when trying to get a trade in value for my wife's S8 - I am told that the IMEI number for the S8 has already been used.

I have tried the Samsung on-line chat and was referred to their UK phone help line

I tried the phone help and was told by the first adviser that the S8 IMEI number would be automatically released for further use after a day or two. Nothing happened.

I tried the phone help again and was told that the adviser would get the number released and send me an email when it was available.

Again nothing has happened.

Is there anyway I can contact the relevant department to ensure that the IMEI number is released?

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Solution
Starboy1
Navigator
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Samsung Lounge
It will be secured by the company for the period till not received, Samsung Recycle is managed by a company called MTR group who also have their own website brand known as Fonewizard. You can go to Samsung recycle website to try and resolve
https://www.samsungrecycle.co.uk/
Or your free to look at other mobile recycling services to see if you can get a good price including fone wizard https://www.fonewizard.co.uk/
Just because you gave the imei number with an intention to sell, it doesn't belong to Samsung till you send them it, you can't try to sell to Samsung again till the sell period lapses usually 14 days.

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djc290761
Explorer
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Samsung Lounge

At the third attempt at contacting Samsung via the telephone I was put though to  department who specialised in such matter and she was able to get the IMEI number cleared.

I am now awaiting delivery of my newly order phone with a £200 trade in.

Thank to you all for your support

 

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4 REPLIES 4
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Starboy1
Navigator
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Samsung Lounge
It will be secured by the company for the period till not received, Samsung Recycle is managed by a company called MTR group who also have their own website brand known as Fonewizard. You can go to Samsung recycle website to try and resolve
https://www.samsungrecycle.co.uk/
Or your free to look at other mobile recycling services to see if you can get a good price including fone wizard https://www.fonewizard.co.uk/
Just because you gave the imei number with an intention to sell, it doesn't belong to Samsung till you send them it, you can't try to sell to Samsung again till the sell period lapses usually 14 days.
Solution
djc290761
Explorer
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Samsung Lounge

At the third attempt at contacting Samsung via the telephone I was put though to  department who specialised in such matter and she was able to get the IMEI number cleared.

I am now awaiting delivery of my newly order phone with a £200 trade in.

Thank to you all for your support

 

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Starboy1
Navigator
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Samsung Lounge
Glad you have eventually got things sorted, this year's new phone seems to have caused many people stress in ordering and receiving new phones as well as claiming the free promotions, one hopes Samsung learns from this and gets all their ducks in a row by the next release!
Misterk7
Journeyman
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Samsung Lounge
@djc290761 how long did the refund take
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