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Problems with Samsung Support?

(Topic created on: 20-10-2021 03:05 PM)
364 Views
Members_jKJ1zhB
Student
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Has anyone else had bad support from Samsung recently...they've really gone down hill

My recent experience:

1) It took me 7 attempts to get an engineer visit booked for a faulty oven...wasted about 2 hours of my life.....only when i complained on the 7th time I got it...then still waiting for the appointment to be booked (after 5 days).
2) S21 ultra faulty after 7 months, took 2 weeks to get repaired very poor, not very ultra
3) Cashback claim took 9 emails to enable..

3 REPLIES 3
L1ghtn1ngs
First Poster
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Yes Absolutely 💯 🙌
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Bryn
Apprentice
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Yes. I have been struggling to get an in-house repair booked for a faulty washer dryer under warranty. Been more than a week and still waiting for a response. No engineer visit booked yet.
Extremely disappointed.
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Putridmess
Apprentice
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Completely agree, you are lucky even to get a response.  Most times you are ignored, it seems they just hope you give up trying

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