Problems with Samsung Support?

[Members_jKJ1zhB]

Has anyone else had bad support from Samsung recently...they've really gone down hill

My recent experience:

1) It took me 7 attempts to get an engineer visit booked for a faulty oven...wasted about 2 hours of my life.....only when i complained on the 7th time I got it...then still waiting for the appointment to be booked (after 5 days).
2) S21 ultra faulty after 7 months, took 2 weeks to get repaired very poor, not very ultra
3) Cashback claim took 9 emails to enable..

[L1ghtn1ngs]

Yes Absolutely 💯 🙌

[Bryn]

Yes. I have been struggling to get an in-house repair booked for a faulty washer dryer under warranty. Been more than a week and still waiting for a response. No engineer visit booked yet.
Extremely disappointed.

[Putridmess]

Completely agree, you are lucky even to get a response.  Most times you are ignored, it seems they just hope you give up trying