Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Problem with the Samsung Store Website

(Topic created on: 31-03-2022 03:32 PM)
Chris25
Apprentice
Options
Samsung Lounge

I am extremely frustrated with the Samsung Website.

I have been trying on and off for a MONTH now, to order a couple of Galaxy S22's.

Every time I try to checkout, the website says there is a problem and I should try later.

I have tried to check out using various different computers and devices, and the same error appears telling me to try later.

I have telephoned customer services and tried to place my order over the phone.

I spent an hour with someone from customer services who didn't speak English very well and was really difficult to understand.

The Customer Services Rep 'helped' me by placing all the goods I wanted to order in my basket, and then I was emailed with a link to check out.

On trying to check out, I got the same error as when I'd tried to place the order myself.

I don't know what else to do!!!

Is there any way I can make my purchase over the phone?

Does anyone know why I might be unable to place my order?

Please can anyone suggest any other way I can place my order?

Is anyone else able to use the Samsung Store to make purchases???

0 Likes
3 REPLIES 3
Playmak3r
Pioneer
Options
Samsung Lounge
I was having the same issue using chrome browser on my phone and desktop. IE or egde brower didn't work also. Tried Samsung browser on my note 10 and worked perfectly, hopefully this helps.
Chris25
Apprentice
Options
Samsung Lounge
Hi, thanks for the reply.
I've already tried on various browsers and computers.
One of the computers was just days old.
I really can't see this problem is due to my equipment as it happens no matter what device or browser I use.
I'm wondering if something could be wrong with my Samsung account maybe...
0 Likes
Jules4773
Explorer
Options
Samsung Lounge
Based on mine and so many others experiences I wouldn't risk ordering direct from Samsung.