Order shipping

[Silver_22]

Why do the sales organisation have absolutely no control or information about orders?

Why does the store advertise an item with delivery times (3 weeks) that are not even close to being met (over 5 weeks later)?

Why do the customer service agents have no access to a delivery forecast and absolutely no clue when items will be dispatched?

This looks like a totally amateur operation you are running here.

[Emmi S]

Hi!

Sorry to hear you're experiencing this delay, I will take your feedback further. If you want, you can send me an PM with your order number and I will try to see if I can find any more information about your order 😊

[Emmy61]

Hi, me too still waiting for my ear buds. 7 weeks now.

[Emmi S]

Hi @Emmy61 

It should not take that long if you have provided information to the campaign correctly, please send me a PM with your order nr and email and I will look further into it 😊