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Original topic:

Order - how do you cancel it when it says prepareing dispatch?

(Topic created on: 28-02-2022 07:35 PM)
Stewart_J
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Samsung Lounge

When ordering something on samsungs official website and says prepareing dispatch how do you cancel it 

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4 REPLIES 4
Haychh
Explorer
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Samsung Lounge
Should be the option to press cancel or return
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filmalive
Apprentice
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Samsung Lounge
If the option isn't there its because the order has been packed and is ready to ship so you need to either refuse delivery or return when it arrives
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Stewart_J
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Samsung Lounge
How do you refuse the delivery it's coming by DPD
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JAMES4578
Samsung Maker ★
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Samsung Lounge

Could check with support but looks like it is too late to cancel directly  https://www.samsung.com/uk/support/contact/ 

If so basically you need to inform DPD you do not wish to accept the product when they arrive, as long as they are obliging.  Otherwise would need to make arrangements for return.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Official Version.

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