Not possible to pay with Samsung Reward points

[MortenStor]

Hello!
When i bought my new phone today i did not get the possibility to pay with my points. Not in part or in whole.

Support just keeps throwing me around. Anyone experienced the same issus?

[Emmi S]

Hello @MortenStor 

Sorry to hear its not working for you. Can I ask what country you are trying to use your points in? If you want to answer here, or send me a PM!

[MortenStor]

Hi Emmi!
From Norway 🙂

/Morten

[Emmi S · Accepted solution]

Okey thanks for the info @MortenStor ! 😊

We have had reports that some customers seems to have an issue with their Rewards points and we are working on a solution. 

Could you please send me a PM with your order number? Then we can check your issue further.

[MortenStor]

How do you use PM? I cant seem to find it!

[Emmi S]

No problems @MortenStor - its a bit hidden in the Members app. If you click on the Community tab, then your profile (name/round photo), then select Direct Message and select the pen down to right corner 👍

On the site you press your photo, and then Messages to send one 😊