Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Not possible to pay with Samsung Reward points

(Topic created on: 02-02-2023 02:29 PM)
327 Views
MortenStor
First Poster
Options

Hello!
When i bought my new phone today i did not get the possibility to pay with my points. Not in part or in whole.

Support just keeps throwing me around. Anyone experienced the same issus?

0 Likes

1 Solution


Accepted Solutions
Solution
Emmi S
Community Manager
Options

Okey thanks for the info @MortenStor ! 😊

We have had reports that some customers seems to have an issue with their Rewards points and we are working on a solution. 

Could you please send me a PM with your order number? Then we can check your issue further.

/Emmi

View solution in context

0 Likes
5 REPLIES 5
Emmi S
Community Manager
Options

Hello @MortenStor 

Sorry to hear its not working for you. Can I ask what country you are trying to use your points in? If you want to answer here, or send me a PM!

/Emmi
0 Likes
MortenStor
First Poster
Options

Hi Emmi!
From Norway 🙂

 

/Morten

0 Likes
Solution
Emmi S
Community Manager
Options

Okey thanks for the info @MortenStor ! 😊

We have had reports that some customers seems to have an issue with their Rewards points and we are working on a solution. 

Could you please send me a PM with your order number? Then we can check your issue further.

/Emmi
0 Likes
MortenStor
First Poster
Options

How do you use PM? I cant seem to find it!

0 Likes
Emmi S
Community Manager
Options

No problems @MortenStor - its a bit hidden in the Members app. If you click on the Community tab, then your profile (name/round photo), then select Direct Message and select the pen down to right corner 👍

On the site you press your photo, and then Messages to send one 😊

/Emmi
0 Likes