I have been a Samsung Mobile phone user for years. I have always upgraded my handsets through my carrier and never had an issue. I decided yesterday (18/3) to treat my wife to a Galaxy Z Flip and buy the handset direct from the Samsung store. I paid for next day delivery and a time slot (before 10:30am). I managed to book a few hours off work and no delivery arrived. No emails or apologies from Samsung and I have now just received my delivery email for Monday. Why advertise delivery options if you can't keep them.
The package may be dispatched, but sometimes it gets stuck in delivery hubs, because since Covid, no delivery company was ready to get so many orders. I'd be happy if I receive the package 📦 alive and no shattered. But that's annoying for the end user who pays the bill. Amazing phone, by the way! The lady is so lucky 👏👏👏
wasn't the courier (DPD), as I said previously it hadn't even been processed this morning. I'm not bothered about the cost, it was something like £3.50 , it was just the inconvenience. why give you the option of picking a delivery slot.