Not Happy

[PaulM2]

I have been a Samsung Mobile phone user for years. I have always upgraded my handsets through my carrier and never had an issue.  I decided yesterday (18/3) to treat my wife to a Galaxy Z Flip and buy the handset direct from the Samsung store. I paid for next day delivery and a time slot (before 10:30am). I managed to book a few hours off work and no delivery arrived. No emails or apologies from Samsung and I have now just received my delivery email for Monday.  Why advertise delivery options if you can't keep them.

[Alyn89]

The package may be dispatched, but sometimes it gets stuck in delivery hubs, because since Covid, no delivery company was ready to get so many orders.
I'd be happy if I receive the package 📦 alive and no shattered.
But that's annoying for the end user who pays the bill.
Amazing phone, by the way! The lady is so lucky 👏👏👏

[PaulM2]

I understand that delivery companies can suffer regarding covid etc but I rang Samsung shortly after 10:30 and it hadn't even been processed

[Alyn89]

Ohh no!!! Ok, that's actually bad customer service. 😕

[PaulM2]

And false advertising

[Alyn89]

True.
I'd definitely take a snap of all communication, compile an email and send straight to Samsung as they should be aware of this kind of issues.
I'm really sorry for that 😔

[PaulM2]

Thanks. well ahead of you

[SF]

Ive used their delivery services recently and didn't have an isssue. might be a delivery issue with local delivery hubs and couriers. write to samsung if still not happy with service received.

[PaulM2]

wasn't the courier (DPD), as I said previously it hadn't even been processed this morning. I'm not bothered about the cost, it was something like £3.50 , it was just the inconvenience. why give you the option of picking a delivery slot.

[PaulM2]

Update.
I received an email last night at 22:32 from Customer Support telling me they were still chasing this up and to wait till Monday for an update.

Cancelled the order now and asked for a full refund