I purchased two items on Samsung website on 11 Nov. Delivery date was for 12 Nov but it did not arrive. I called and was told I should expect them on 13 Nov. Had to stay home and of course nothing. Called again few times, some did not know what was the issue. I was given a new date 14 Nov. and Again nothing. I have never had such farcical experience shopping online and already regret purchasing Samsung. I have called many times and emailed no answer at all. I have called to make a complaint and cancel my order only to be put on hold for 50 minutes and explaining the problem 3 times and ending up so frustrated that had to hang up.
Samsung should be ashamed of its appalling service. Customer service is absolutely useless. I have been over 5 reference number for my issue and none have come back to me. It is has been my worst experience ever.
I have, many times, to no avail. They don't have a clue what they are doing
I demanded talking to a senior manager, was on hold for 20 minutes and when she turned up she said she is going to investigate and put me on hold. I was then directed back to customer service and no explanation. Absolutely shocking.