Nightmare customer service UK

[Farangis]

I purchased two items on Samsung website on 11 Nov. Delivery date was for 12 Nov but it did not arrive. I called and was told I should expect them on 13 Nov. Had to stay home and of course nothing. Called again few times, some did not know what was the issue. I was given a new date 14 Nov. and Again nothing. I have never had such farcical experience shopping online and already regret purchasing Samsung. I have called many times and emailed no answer at all. I have called to make a complaint and cancel my order only to be put on hold for 50 minutes and explaining the problem 3 times and ending up so frustrated that had to hang up. 

#SamsungUK

[Kenny-Stewart]

I was same...purchased new Samsung 21ultra, earbuds and Samsung care plus.
Phone was 2 dates late. And as yet I have no details for insurance.did live chat..was left 90minutes waiting whilst on chatting.evebtually it cut off.called customer service who were useless.

[Farangis]

Samsung should be ashamed of its appalling service. Customer service is absolutely useless. I have been over 5 reference number for my issue and none have come back to me. It is has been my worst experience ever. 

[PauleyB]

It seems we are all getting the same lousy service, perhaps the only solution is to find a new company. Success has ruined Samsung they just don't care.

[PauleyB]

And of course they take your money but don't deliver the goods.

[LiquidSnake]

Try the text chat option in the Members app. Just go to the home page, press the + icon and select 'text chat'. Maybe they will be able to assist you. Hope this helps! 😊

[Farangis]

I have, many times, to no avail. They don't have a clue what they are doing

[Farangis]

I demanded talking to a senior manager, was on hold for 20 minutes and when she turned up she said she is going to investigate and put me on hold. I was then directed back to customer service and no explanation. Absolutely shocking. 

[Anonymous User]

Samsung Customer Services really should be shut down. They are truly DREADFUL.

As you haven't had the order, if you can get it (or equivalent) elsewhere then I would cancel it.

I left Samsung 3 years ago for Huawei. Came back on a friend's recommendation for the S21 Ultra. WISH I HADN'T.

I certainly won't be buying Samsung again. Poor quality, DREADFUL customer service. Not worth the money.

[crapsung]

This is my last Samsung device after nearly 30 yrs of buying there products, sent it to Samsung(SCAMMERS TMT FIRST REPAIR CENTRE) for factory reset. Tried to charge me for a full internal screen on my Z fold3 5g a total of £600 with other non faults. Told them where to go and got the phone back, I had tried for a week before sending to get fixed to factory reset thru recovery mode but it wouldn't go into it. Within 10 mins of getting it back I got it in recovery mode, reset it and saved £600. I'll never buy another Samsung product, I spoke to them and tmt first, both where useless