I cannot believe how bad the repair support service is in New Zealand. I have been without a washing machine for three weeks. The authorized repair service does not answer their phones and does not respond to emails. It took a week for a technician to do a call-out and then a week of silence. Eventually (after 42 calls of no answer), I got hold of someone, approved a quote, and paid in advance for the repair. I was told the parts are in the warehouse in Auckland, so it should not take long. Then another week of silence. Today I got a message via text "We are waiting for a part; if you have an issue with this, contact Samsung".
Can't they at least provide a timeline - a much more customer-centric message would have been - we ordered a part for you and it has to come from Korea and we will unfortunately have a delay for up to a week"
In summary: The authorized NZ repairs team has ZERO customer-centric focus - they just don't care about the customer or Samsungs reputation!!!!!!
I really do sympathise with you as a washing machine is an important machine needed almost if not every day.
I wish you well with getting this resolved @New Zealand Service
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
Not to pass the buck, but you may be better off posting int he New Zealand Community New Zealand - Samsung Members
I feel you though, hopefully you get this sorted!
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