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Original topic:

New Phone Blocked remotly

(Topic created on: 14-10-2021 02:07 AM)
Alex_B
First Poster
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Samsung Lounge

Samsumg has blocked remotely my phone. I sent my old one so now no phone to do what I need to do , special work.

 

I sent my old device S20 Ultra and now, no old and no new device Galaxy Z Folder 3 5G  .. This is great !!!!! 

 

Anyone have the same problem because I pass all day try to resolve this by chat text and video call, emails and the result ......... nothing I pay to have problems .

 

Not happy with Samsung

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2 REPLIES 2
woodlouse
Helping Hand
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Samsung Lounge
Do you know why they blocked your phone?
AntS
Moderator
Moderator
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Samsung Lounge

Hi @Alex_B ,

 

Is there an error code message on the phone? If so, what does it say?

And where did you purchase the phone from?

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