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Need original firmware for C49J890DKR

(Topic created on: a month ago)
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SkiTelS
First Poster
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Hi, i installed C49J890DKU firmware for C49J890DKR monitor and now have a problem with screen. I cant find  correct firmware on samsung page. Does anyone have or know a way to fix it? Original version was 1002.0.
Versions for C49J890DKU from samsung's page 1006.4 and 1011.0 have same issue

SkiTelS_0-1715970379314.png

 

1 REPLY 1
Daniel-M
Moderator
Moderator
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Hi @SkiTelS!

Unfortunately, we are not able to produce previous firmware versions. In this case, we recommend that you contact our customer support in the country where you have purchased the product so that we can help you further.

/Daniel
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