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Original topic:

Need firmware update for Samsung G55A

(Topic created on: 09-11-2023 03:17 AM)
229 Views
telomina
Apprentice
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I see that everyone else gets an update file. I have tried those available but my scr een will not recognize them.

I am having an issue with white flickering on the left side of the screen. I have updated everything I can, from graphics driver to audio (just in case), switched from dp cable to HDMI, changed hz, tried all different modes in the menu of the G5.  I tried getting support through Twitter but they would not help. This flickering is driving me insane. 

20231109_030600.jpg

3 REPLIES 3
telomina
Apprentice
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Note that I also tried renaming the file without it being recognized. I made sure the USB was formatted correctly.

Daniel-M
Moderator
Moderator
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Hi @telomina!

In this case, I would recommend that you get in touch with our customer support. It looks like this monitor may need service. Not sure which country you are in:

SE: https://www.samsung.com/se/support/contact/
NO: https://www.samsung.com/no/support/contact/
DK: https://www.samsung.com/dk/support/contact/
FI: https://www.samsung.com/fi/support/contact/

/Daniel
telomina
Apprentice
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I did, they don't know. Hence I reached out here where I've seen others actually getting help.