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Lost some pictures after 6.1 UI on S23 Ultra

(Topic created on: 21-04-2024 03:27 AM)
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Nats429
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Can't believe this is happening to me... but I just had a trip with my 3 year old son and we took lots of pictures, and sadly some of them were lost after the 6.1 upgrade last night... not all pictures were lost, however all the motion photos are now gone. Checked the trash folder and nothing there, also tried to connect to a PC to see if there is any luck, but obviously no luck there... I hope someone can please advice here....

1 REPLY 1
Daniel-M
Moderator
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Hi @Nats429!

It may be that these photos have been synced to one of your accounts that has now lost sync after the update. We recommend that you go to Settings > Account and backup > Manage account. Here you should be able to see all your accounts on your phone. You can try removing them and adding them again to reactivate the sync. See if the images come back after this.

If nothing still happens, you are welcome to contact our customer support for more help.

/Daniel