Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Klarna

(Topic created on: 25-07-2021 12:10 AM)
WOHB
First Poster
Options
Samsung Lounge

I have bought new mobile with klarna payment method

Now I wanted to cancel it as I change my mind to another new phone 

Klarna already has taken the initial payment how can I retrieve the payment 

0 Likes
1 REPLY 1
BandOfBrothers
Superuser II
Superuser II
Options
Samsung Lounge

You'll need to check what the cooling off period is for your purchase @WOHB 

For example in the UK we get 28 days.

If your within your cooling off period then contact your countries Samsung Online Store and ask them to arrange for a return.

Once they have the phone back and assessed it to make sure the return falls within their criteria they'll arrange for a refund and then any payment you've made should be returned to you.

Check the Terms and Conditions for your Klarna transaction in regards to refunds.

i.e 

https://www.klarna.com/uk/customer-service/how-and-when-will-i-receive-my-refund. 


Current Phone > Samsung Z Fold³ 5G.