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Original topic:

Just got the delivery notice for my pre-order from 5-6 weeks ago - will I still be able to get the free galaxy buds?

(Topic created on: a month ago)
Members_gqla8YK
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Good evening, 

I Pre-ordered the new S22 Ultra 5-6 weeks ago, and I just got the delivery notice from DHL that it will be delivered tomorrow.  

my question is, am I still going to be able to get the free galaxy buds? 

 

thank you.  

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Solution
Glenntech
Big Cheese
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If it was a part of the promotion when you got the phone, then yes.
Once you have it
You will need the phones IMEI number and your proof of purchase
Going to the claim site and claim from here

https://2021.samsungpromotions.claims/galaxylaunchoffers/en-GB

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9 REPLIES 9
Solution
Glenntech
Big Cheese
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Samsung Lounge
If it was a part of the promotion when you got the phone, then yes.
Once you have it
You will need the phones IMEI number and your proof of purchase
Going to the claim site and claim from here

https://2021.samsungpromotions.claims/galaxylaunchoffers/en-GB
Members_gqla8YK
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Samsung Lounge

thanks for  your help.

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Hilly68
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This is an interesting question.... I ordered 2 A53 5G last week, but the earliest delivery date is 4th May. As I have not had an invoice yet, will I still be able to claim the Buds??.
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Glenntech
Big Cheese
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If it was a valid promotion at the time of purchase, then yes.
The promotion may have ended since for example, but because it was there at the time of purchase. You will still be able to claim once your phones arrive
Members_gqla8YK
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the buds were part of a pre order bundle for S22. I don't think they are included with A53.

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Hilly68
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Yes, the promotion also includes the A53 5G. I have an email copy of my chat with the Samsung chat as I was placing my order in which he stated that I would get them, but I wonder if they will try and avoid it if they date my invoice upon despatch and they use that rather than the date I placed my order and paid my deposit??
Glenntech
Big Cheese
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Should be the date you placed your order
Members_gqla8YK
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So I got my phone today and I was able to order the free buds. Hopefully it will be the same for you. 

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Hilly68
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Well, if I don't, both phones will be going back 😉