Hello, I've been dealing this problem since June. I searched everywhere but nothing is working. I also download Samsung Gallery in my pc but my cloud is not backing up. Is there any other way to have access??
I agree this is a problem, so I use Google Drive to backup my phone, as that is not solemnly limited to Samsung Devices :). I also ADB Backup my phone, which extensively backs up everything on my phone 😉. Hope this helps! 😎